Foire aux questions (FAQ)

Our products are handcrafted. Their taste and texture may vary depending on the availability of fresh ingredients and their origins.

*Products available for ''pre-order'' are not available at all times. They are produced and delivered when there are sufficient orders. You will receive an email or text message notification, depending on the option selected, when the order is processed and shipped. The deadlines vary between two and three weeks.

Our bottled products have a pH and water activity level that allows for shelf storage at room temperature for 90 days or more, but we recommend consuming them within this timeframe. Once opened, these products should be refrigerated to preserve their fresh taste for as long as possible. Our "ready-to-serve" products are sold vacuum-packed frozen and should be refrigerated upon receipt and eaten within 5 days. It's not recommended to refreeze them, even if they still appear frozen.

Notice: Please note that once the product has been delivered, Buriram is no longer responsible for the quality of the product since we cannot control the method of preservation.

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At Buriram, we are committed to a circular economy approach and are actively searching for local suppliers and packaging and distribution processes that prioritize the health of our customers and the planet. While our ingredients currently come mainly from abroad, we are continuously striving to improve and find sustainable solutions. We welcome your ideas and suggestions, so please don't hesitate to contact us at burirammtl@gmail.com.

We take allergens very seriously, and it's important to note that our products contain or may contain certain allergens. We strongly recommend that you carefully read the ingredient labels and notices provided on our packaging to avoid any potential allergic reactions.

We prioritize using natural ingredients and do not add any MSG-type additives, preservatives, or enhancers to our products. While certain ingredients used in the preparation of our recipes may contain a small amount of additives, we take great care in selecting ingredients that contain the least amount possible and opt for alternatives whenever possible. We believe in offering products that are not only delicious but also healthy and natural.

Our products can currently be found in select stores, and you can easily locate them here.

We are continuously expanding our distribution network and taking steps to make our products more widely available. We encourage you to share your love for our products with your local grocer and invite them to contact us at burirammtl@gmail.com to learn more about our products and become a part of our distribution network. Together, we can make our delicious Thai-Khmer cuisine more accessible to everyone.

Products available for ''pre-order'' are not available at all times. They are produced and delivered when there are sufficient orders. You will receive an email or text message notification, depending on the option selected, when the order is processed and shipped. The deadlines vary between two and three weeks.

Inquire at burirammtl@gmail.com if you need additional information.

We only ship to Quebec for now, using Canada Post services. Delivery by local service is only available in the Montreal area within a specific area. When purchasing, enter your address to know the validity of this option.

Delivery rates are those in effect for Canada Post services.

We aim to process your order within 3 days* of receiving it. You must then calculate from 3 to 15 days depending on your location in Quebec and the type of delivery you choose. If you have a deadline to meet, please contact us at burirammtl@gmail.com and we will do our best to accommodate you.

*Our pre-order products are carefully produced and delivered only when there is enough demand, so you can be sure that your order is fresh and made to order. Once your pre-order is processed and shipped (typically within two to three weeks), we will notify you via email or text message, depending on the option selected. For further information, please contact us at burirammtl@gmail.com.

It is not possible to return an item. Our facilities do not allow us to accept returns. If there is a problem with your order, please contact us and we will try to accommodate you.

While we strive to provide exceptional service, refunds are only issued in the event of our error. Don't hesitate to reach out to us, and we'll work together to find a solution that satisfies you.

We understand the frustration of receiving damaged content, and we're here to help. To assist us in finding the best solution for you, please send us an email at burirammtl@gmail.com with proof of purchase and photos of the damaged content. Once we receive your email, our team will review your request and work diligently to find the best possible solution for you.

You can modify your order if you have created an account. Otherwise, you need to contact us, and if your order has not been processed yet, we will do our best to accommodate you.

Cancellation of orders is generally not possible once the delivery process has been initiated.

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Please note that we cannot take responsibility for packages lost by a third-party carrier. We value your satisfaction and are here to help with any further inquiries regarding the matters mentioned above. Please don't hesitate to contact us at burirammtl@gmail.com and include your order number in the subject line. Our team will work diligently to provide you with a satisfactory resolution.

Our products can currently be found in select stores, and you can easily locate them here.

We are continuously expanding our distribution network and taking steps to make our products more widely available. We encourage you to share your love for our products with your local grocer and invite them to contact us at burirammtl@gmail.com to learn more about our products and become a part of our distribution network. Together, we can make our delicious Thai-Khmer cuisine more accessible to everyone.

We are continuously expanding our distribution network and taking steps to make our products more widely available. We encourage you to contact us at burirammtl@gmail.com to learn more about our products and become a part of our distribution network. Together, we can make our delicious Thai-Khmer cuisine more accessible to everyone.